Our Support
Activeware.net offers additional support packages based on your company needs. Our adaptive e-business solutions automatically includes the standard support level for technical issue resolution. For companies who need direct access to e-business experts and guaranteed fast response times, additional support offerings are available.
Standard Support is automatically included with your subscription.
Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise
Standard Support |
| 2 business day maximum response time |
| unlimited cases |
| email and on-line Pro Help forum |
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Included as standard | |
Extended Support |
| 4 business hour maximum response time |
| unlimited cases |
| phone, email and on-line Pro Help forum |
| live phone support during business hours |
| Contact sales for pricing | |
Customer Support offers these high quality levels of service for any customer.
AdaptaView Customer Forums
Your answer may already be publicly available. The on-line forum is monitored by our technical experts and other AdaptaView customers.
Email Activeware.net Customer Support
All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. The email response offers an effective channel to communicate directly with the Activeware.net experts.
Prioritized Response Time
Response time is prioritized based on the issue severity. Activeware.net experts will assist on a timely basis based on the urgency.
Case Assignment
Each incident is independently tracked and is issued a case number.
Live Phone Support
For Extended Support customers, administrators